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Delete your account

Delete your account in the phone app. If you can't delete it there, send us an email and we'll delete the account for you.

In the phone app

  1. 1Open HB Code on your iPhone or Android phone.
  2. 2Open Settings.
  3. 3Tap Delete Account.
  4. 4Confirm the deletion.

If you can't delete the account in the app

Send an email to support from the address of your account. Put the line delete my HB Code account in the message. We need no other data to find your account.

What gets deleted

The deletion removes your account and each server record that belongs to it. These records are sign-in tokens, device records with notification tokens, pairing requests, consent records, and billing records. The app clears its local data after the server confirms the deletion.

Exceptions

Deleting your account doesn't cancel a subscription bought through the App Store or Google Play. Cancel it in that store. The server keeps the start date of your phone preview under a keyed hash of your email address and sign-in identity. We may also keep some billing, security, fraud-prevention, and legal records for as long as the law requires.