Contact support
Email supportSend your message from the email address of your HB Code account. Then we can find your account and don't need to ask you for it.
Questions before you install
Is there a desktop app for Claude Code and Codex on Mac and Windows?
Yes. HB Code runs both agents in one app. You pick the agent when you start a session.
DetailsHow do I see the usage limits of each Claude Code and Codex account?
Settings › Agents shows both agents side by side, with the limit windows of each account.
DetailsCan I use more than one Claude account or ChatGPT subscription?
Yes. You add accounts on the desktop and choose the one in use. The next Codex turn or Claude run uses that account. Your sessions stay as they are.
DetailsHow do I check what the agent ran, read, and changed?
Click a command, file, or diff in the thread. It opens in a viewer beside the chat.
DetailsWhere do I see the subagents of Claude Code?
The Agents button in the top bar shows the number of agents in the session. Click it to see each subagent with its status, and click a row to read its thread.
DetailsCan I use Claude Code or Codex from my iPhone or Android phone?
Yes. The phone apps open the sessions that run on your desktop. Turn on remote access on the desktop, and sign in with the same HB Code account on both.
DetailsDoes HB Code include Claude or Codex access?
No. Codex runs on your ChatGPT sign-in and Claude Code on your Claude account.
DetailsWhat does HB Code cost?
The desktop app is free. You only need the sign-in of the agent. A phone gets a 10-day connected preview and then needs HB Code Pro from the App Store or Google Play.
DetailsDo I need an HB Code account?
Not for work on the desktop. The desktop app opens without a sign-in. It asks for the Claude or ChatGPT sign-in when you start a session with that agent. You need an HB Code account only for remote access, which the phone apps use. Remote access stays off until you turn it on in Settings › Connections or with the phone switch in the top bar.
DetailsDoes HB Code change Claude Code or Codex, and can it read my sign-in?
HB Code ships Anthropic's Claude Code executable. On Windows, it changes one flag so that no console window opens. Codex is HB Code's own build of OpenAI's open-source Codex app-server. Both run on your own sign-in, and HB Code reads neither credential.
DetailsIs HB Code open source?
No. The source code of HB Code isn't public. HB Code is made by helpful bits GmbH in Germany.
Does my code leave my computer?
The project files and the agent processes stay on your computer. Each model request sends task context, with the code that the agent reads, to OpenAI for Codex or to Anthropic for Claude Code. When you connect a phone, the thread, files, and diffs that the phone asks for pass through the HB Code server. When you dictate on the phone, the recording goes through the HB Code server to OpenAI for the transcript.
DetailsWhat can the HB Code server read when I connect a phone?
The phone connection is TLS to the HB Code server and isn't end-to-end encrypted, so the server can read what it passes. It passes the thread, files, and diffs that the phone asks for and doesn't store them. It stores your account, push tokens, the start date of the preview, and your trial and purchase events for 90 days. It also stores a row for each device with its name, platform, and app version. The row of a desktop also holds the active project folder path. The server stores your IP address when you accept the terms and writes it to its connection log.
DetailsDoes the app collect analytics?
The desktop app has no analytics SDK. If you allow it, it sends one usage signal on each day that you run an agent: a random ID, the app version, the operating system, and the processor type. The ID isn't linked to your name or account. The signal is off until you allow it, and you can turn it off in Settings. The iPhone and Android apps use Google Analytics for Firebase to measure app use and sign-ins and to tell Google Ads which ad led to an install. Outside the EEA, the United Kingdom, and Switzerland, this is on until you turn off Share app usage measurement in Settings. Inside them, it's off until you turn it on. Google Analytics never gets your code, chats, or files. No HB Code app has a crash-report service. The Android app also uses Firebase for push messages. With remote access on, the server keeps the status of each device: name, platform, app version, online state, and the time of the last heartbeat. The phone apps report your store purchase to the server, which keeps sign-up, trial, purchase, and refund events for 90 days. If you accepted ad measurement on the website, the server reports these events to the ad platform of the ad you clicked.
Is there a Linux app?
There's an experimental Linux preview. The download page has .deb and .rpm packages for x86-64 and ARM64. It needs GTK 4.14 or newer, and you install each new version yourself. The main desktop app runs on Apple silicon Macs with macOS 12 or later and on x64 PCs with Windows 10 version 1809 or later. The phone apps need an iPhone with iOS 18 or later or a phone with Android 8.0 or later.
DetailsWhat happens to my sessions if I stop using HB Code?
Claude Code transcripts stay in Claude's own folder, ~/.claude/projects, and Claude Code opens them without HB Code. Codex transcripts are Codex's own files in a profile folder inside the HB Code application data, not in ~/.codex. When you delete a session in HB Code, the transcript of the agent stays.
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